Job Opportunities

Profile Group has an opening in the company's IT Support and Infrastructure Department. We are looking for a talented IT support technician to join our team to take care of our on-site and off-site support and hardware, which comprises of desktop computers, servers and other network devices and also provide first-level support.

Job Specification

• Resolving IT support requests from employees and customers.
• Answering questions or resolve computer problems for employees.
• Gathering and analyzing data to diagnose problems with computer systems.
• Diagnosing and troubleshooting software and hardware issues.
• Changing configurations, settings and permissions to fix computer issues.
• Installing new software and hardware drivers and updating existing ones as needed.
• Updating employees and customers on the status of their service requests.
• Answering questions and resolving customer queries via telephone, electronically and remotely.
• Resolving logged issues or problems in a timely manner.
• Repairing and replacing damaged computer and network components.
• Documentation of common technical issues and solutions (Knowledge Base).
• Assisting Unit Trust Research department with sourcing and capturing factsheets (MDDs) into the database.

Skills and Competencies

This position will suit a candidate who has the following skills:

• High-level knowledge of commonly used software, hardware and applications.
• Strong oral communication skills to gather information from employees or customers and explain complex technical concepts in simple language.
• Demonstrated written communication skills to create useful support logs.
• Analytical and problem-solving skills to troubleshoot and diagnose issues.
• Time management skills to provide updates and fixes within a promised time frame.
• Multitasking skills to assist multiple employees and customers at once.
• Observational skills to recognize warning signs that indicate potential problems.
• Customer service skills to interact professionally and positively with employees, co-workers and customers.
• Paying attention to details.

Qualifications & Experience

National Diploma in IT or equivalent.

Remuneration

Market-related
Please email recruitment@profile.co.za to submit a CV and letter of motivation for consideration